| Friday October 24th 2014

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Installing Linux voids warranty


An anonymous reader said a Best Buy manager refused to replace his broken laptop and threw him out of the store twice when he tried to argue. The reader had even gone so far as to purchase an $80 extended warranty. He writes…

I’ve seen examples of Best Buy’s poor service on the Consumerist, but what I faced last weekend at the [redacted] Best Buy in [redacted] blows them all out of the water.

Best Buy's Geek SquadMy four month-old netbook’s touchpad and power adapter all stopped working. I took the machine into Best Buy for service under the Geek Squad’s Black Tie Protection Plan on Saturday, and demonstrated its problems. The manager of the Geek Squad informed me that installing Ubuntu Linux on my machine voided my warranty, and that I could only have it serviced if the original Windows installation was restored. Furthermore, he insisted that the touchpad and power adapter had been broken because I installed Linux. Another employee ridiculed me for insisting that Linux couldn’t cause a hardware issue, saying “Sure, I don’t know anything, I just work for Geek Squad!” The entire department was hostile, acting as if I was now a problem rather than a customer. I waited at the desk to see the store manager, who gave the impression that if I reinstalled windows I could return the computer.


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