| Tuesday May 31st 2016

US data center catches fire, 9000 servers down

Data CenterH1, one of the data center owned by The Planet in Houston, Texas has caught fire resulting in thousands of websites being offline. According to an estimate 9000 servers are affected and they are currently down.

The Planet one of the largest privately held dedicated server hosting provider, has six wholly owned and managed state-of-the-art data centers (2 in Houston, 4 in Dallas) containing more than 48,000 servers housed in 155,000 sq. ft. of raised floor space with 12,000 sq. ft. expansion capability.

Cause of fire is stated to be short circuit which took out three walls surrounding the center’s electrical equipment room. This is a significant outage, impacting approximately 9,000 servers and 7,500 customers but no physical damage was reported and data is safe. Some server will be online by tomorrow afternoon according to the Planet.

According to a post at Planet forums by officials:

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our back-up generator plan based on instructions from the fire department.

The team is now working round the clock to fix the problem and is using parts from the company’s five other data centers to re-establish the affected sites, which include popular British online forum B3ta.com.

Because the management servers were located in H1, services provided by ResellOne, Legacy EV1Severs domain management, and retail SSL have also been affected by the outage.

The company has said it will reimburse customers as promised in their service-level agreements. No time frame has been given by the company as to when all servers will be back online. Company said:

At this time we do not have an Estimated Time to Repair at present; we should have a better estimate this morning. Our staff and management continue to work through the night and morning– we will continue to provide hourly updates.


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